Frequently asked questions
petalidimoda.com has the aim to sell and/or promote the best brands of goods and services worldwide.
From Fashion to Food & Wine, Perfumes and Cosmetics, Sunglassess, Watches, Jewellery, Home Textile and Decor, Luxury and any other goods passing through Travel Packages and other services
petalidimoda.com will sell and/or promote all directly to final Clients, b2c, thanks to exclusive cooperation with authorized Promoters worldwide
Joining our Community Clients will have the opportunity to buy in exclusivity products and services at special prices
Association, Companies, Private Clubs and similar partners are part of our Promoters joining us with special formats we dedicate to them accordingly to their mission and purpose
All transactions are entered into a protected banking system provided by PayPal.
For all orders the shipping cost will be calculated automatically inside each Sales Campaign depending on items choosen
For returns of goods shipping will be paid by the Client.
Import fees must be paid in case we invoice from a country, or an area as Europe for example, different from the one of destination of the goods and it is subject to local regulamentation.
Clients need to contact competent authorities to know duties and supplementary import fees
We will specify, on each product details, the country from where we will ship the goods and the one of origin of production, the made in, to help Clients to calculate it properly but we can’t give you an estimate of Import Fees automatically online before check out
I live in the U.S.A. - I heard I need to give out my Social security Number to import goods, I am uneasy about this - can you explain?
It is a US regulation that requires an import number in order to receive shipments from outside the US. Once the order reaches the USA, Customs Border Protection as represented by our courier will request your Social Security Number. Releasing this number is in compliance with US government regulations. petalidimoda.com agents will never ask this number from you at any time. If you are a non-US citizen/resident who does not have a US Social Security Number you can apply for a Customs Border Protection - assigned number. The process to obtain a CBP assigned import number generally takes 10 business days. For more information, please visit the US government website for Customs Border Protection: http://www.cbp.gov/ If the package is not successfully delivered to your address, as per the petalidimoda.com commercial agreement, it may risk being sent back to Italy or to alternative mentioned countries at your expense including the return shipment and any import fees. These fees will be deducted from any eventual reimbursement.
Do your prices on the web site include the VAT tax? I live outside Europe and am I exempt from VAT tax?
All product prices on petalidimoda.com include mainly local italian VAT taxes for shipment inside UE while we will not include VAT for shipment extra UE infact, if your order is shipped outside the European Union, the price invoice will be exempt VAT tax. Please be reminded that shipments destined outside the European Union are subject to import taxes and duty fees based on your home country's regulations. Payment of import fees is your responsibility.
Shipments outside the European Union are subject to import fees which you are responsible to pay if the invoice of the goods will be placed inside EU otherwise you don't need to add anything. You can find the billing country specified on each product form online. Import fees and payment regulations differ from country to country. The fees are often based on the merchandise's value and the type of items you are importing. The import fees are based on calculations that your government assesses on the incoming merchandise. We suggest you contact your local courier or authorities office for up-to-date information. We remind you that if your order returns to Italy or any of the countries we will time to time specify on each sales campaign due to non-compliance of import fee regulations or payment, the return shipment and re-import fees will be deducted from your reimbursement.
Duty fees and Import taxes are very high in my country. Can you place a lower amount on the invoice or declare the order as a gift?
No. We regret to inform you that we cannot declare the order with a lower value or as a gift. According to laws that regulate trade and commerce, all petalidimoda.com orders are required to be shipped with an official invoice declaring the full value of each item. Note that you will pay duties on merchandise value and not in the amount due to cover our commission
Bank system and PayPal perform checks to verify the authenticity of the payment, most of the time is an operation that takes a few minutes, but this verification may delay immediate shipment. You can monitor the progress of your order in the web site area dedicated to your account
I placed an Order and have not received my merchandise. Today, I looked on line and I saw the article “sold out”, why?
Rest assured, your order has been processed correctly. You were one of the lucky ones to order that item, the image is off line now as all the quantities have been "sold out". Your order will be regularly shipped.
The items you purchased must be shipped as soon as they are available. Commercially it is important that you receive the items you purchased, try them on and apply for any eventual return as quickly as possible. When you place your orders make sure that you are at your address and available to receive the items and confirm that all the items you received are correct. Regretfully, personal ship dates are not available.
No. If the item was on the website yesterday, it was purchased in the last 24 hours and is no longer available.
No. Our website is a virtual warehouse/store. Every item on the website shows the availability in our stores and warehouses at any moment.
What is the difference between my Credit Card being authorized and my Credit Card being debited (PayPal payment)?
If there are sufficient funds and your account is valid, Pay Pal immediately confirms and authorizes the transaction. It will be confirmed also by petalidimoda.com It will confirm the payment to re-order the item and will keep it as a an order reservation.
Sure, you can monitor the progress of the order in your admin area
As an alternative, send an e-mail to firstname.lastname@example.org stating the order number (given in you confirmation e-mail), the name and surname with which the order was placed.
Yes, if you do not have a credit card, we also accept PayPal and bank transfer payments. Selecting bank transfer as a method of payment for the order, you will see a blank where you can find the bank details. Upon receipt of the request for order, your items will be shipped after receiving confirmation of payment by bank transfer for mail/scan within 48 hours. If you can send the confirmation, your order will be shipped the day the money will be credited to our bank account.
Yes. If, for any reason, you are not satisfied with an order, the item(s) can be returned within 14 days for refund or store credit. Return Instructions:
1. Go to your account selecting the right order and you will see the online return request As an alternative, send an e-mail to email@example.com including the order number and stating if the return is for refund or store credit. Apart from how you request the return (online or by email) it must be forwarded within 14 days from the delivery date. When we receive and accept your return request, we will give you the Return Authorization Number (RAN).
2. Returns must be sent by DHL or alternative courier previously agreed from both part. Clients must include the RAN on the outside of the box and complete the Airway Bill as per the instruction in the RAN.
3. Returns for refund are at the client's expense: shipment and return import fees (where applicable) will be deducted from the refund.
4. Refunds will appear on the client's credit card statement within two billing cycles. (May vary from credit card company to credit card company).
5. Returns must arrive within 10 days from receiving your RAN.
Return Terms and Conditions
Item(s) cannot be altered in any way.
The returned item(s) must be in the same condition as sent, packaged in an orderly fashion, and have all original tags, dust bags, hangers, etc.
Item(s) and other accessories that were sent with original boxes must be returned in these boxes which cannot be used, damaged or altered in any way.
In the case of defective or incorrect merchandise, you must follow the instructions above.
petalidimoda.com reserves the right to request photographic support regarding defective or incorrect merchandise before authorizing a return for full reimbursement of item(s) and import fees in countries where was provided.
Items that have any sign of use or wear will be returned to the client.
All authorized returned merchandise is subject to re-entry inspection at the sole discretion of petalidimoda.com.
Based on the condition of the return and/or the non-compliance of the Return Policy a 10% restocking fee may be deducted from the final refund.
• petalidimoda.com reserves the right to refuse returns that are unauthorized and/or not sent with DHL or another authorized courier.
• Pick-ups for all authorized returns with petalidimoda.com’s DHL account number must originate from the same country of the original shipment.
Due to the international banking laws, please allow a minimum of thirty days to re-credit to your account. For updates regarding the future of credit, you are invited to contact us after seven working days to get the code ARN (for Visa and Master Card transactions) issued by PayPal. The code ARN is the number of international transaction that will allow your bank to monitor credit coming.
See above question for the answer.
If I return goods am I still responsible for the original duty fees when the package cleared customs??
Yes. Import taxes in your home country must be paid whether you return the goods or not (USA excluded). It is standard law and practice for imports. Please contact your local DHL or authorities office for more information.
Your prices on the website are in Euro. How can I convert those prices to my currency to get an idea of how much I am paying with my Credit Card?
Prices will also reflect VAT exemption when applicable. Orders outside the European Union may be subject to import fees which are not calculated in the price and are to be paid by the client upon delivery. Final credit card debited amounts may vary based on currency fluctuations and bank commissions. petalidimoda.com encourages you to contact your home bank to receive the accurate price conversion and any bank commissions related to the transaction.
Yes! Sign up to your Promoter newsletter and you will receive all the latest information about promotions, discounts and events. When there are special offers, promotional codes will be communicated through his newsletter
In case you haven't found the answer for your question please feel free to contact us, our customer support will be happy to help you.